Refund policy

PRAYVA Return & Refund Policy

At PRAYVA, we want you to love every piece you receive. If your order does not meet your expectations, we are here to assist and provide support throughout the return process.

Returns

Return requests must be submitted within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition.
• Items must include original tags and packaging when applicable.
• Items that have been worn, washed, damaged, altered, or show signs of use may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale items
• Accessories
• Items marked as non-returnable

Return Process

Please contact PRAYVA before sending any item back. Do not return items without prior approval. Once your return request is approved, we will provide instructions for completing your return.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact PRAYVA as soon as possible so we can assist with a resolution.

Thank you for choosing PRAYVA. We appreciate the opportunity to serve you with elegance, purpose, and care.